We take care to ensure your order is dispatched in perfect condition and on time because we know how important a fast delivery is to you.
Our streamlined operation means that orders placed before 14.30 will normally be delivered next working day (mainland UK only).
Please make sure all items are in good condition before signing the carriers delivery note. This includes opening and checking all items. In the unlikely event of damages, any damaged items need to be clearly marked on the drivers manifest, and reported immediately, so that replacements can be sent. Failure to highlight any shortages or damages at the time of delivery may mean that replacements cannot be sent free of charge.
Please check the number of items you are signing for, if any items are missing or damaged please sign the paperwork accordingly and notify us immediately, any shortages or damages within the order must be notified within 72 hours.We aim to deliver all our products in perfect condition. On rare occasions however, our metal adhesive tins get dented in transit. Minor dents are not a problem and will not affect the performance or application of the glue. In the unlikely event of any spillage then please notify the carrier and ourselves in the first instance.
We are not liable for any consequential costs that may arise from any errors or failed deliveries, however caused. We strongly recommend that you have all the checked materials on site prior to bringing in any sub contract labour as we cannot be held liable for any shortages or failures to deliver that may occur.
Any consignment that, on the instruction of the purchaser, is to be left by our carrier unsigned and unchecked, is at the risk of the purchaser. Rubber Roofing Supplies NW cannot be held responsible for any damages or shortages that may have occurred.
A 10% restocking charge plus carriage costs is payable on any product returns.
Free delivery is for the UK mainland only, some deliveries to Islands/Northern Ireland and Scottish Highlands may incur a further charge.
We are unable to ship to any of the Channel Islands (Guernsey/Jersey/Sark).